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Effective Communication

Chris Roebuck

出版	AMACOM, 1998
主題	Business & Economics / Business Communication / General
ISBN	08144702039780814470206
URL	http://books.google.com.hk/books?id=Do2FQgAACAAJ&hl=&source=gbs_api

註釋

Why is effective communication important? - Will improving my skills bring benefits? - How can I improve my skills? - Why is self-assessment important? - Face-to-face with another person - Face-to-face with a group - Giving feedback - Using the telephone - Written communication - Listening skills - Discussing problems and getting agreement - How communication works - The first steps to effective communication - Preparing the message - Matching the message to the receiver - Deciding on the means of delivery - Getting the delivery right - Doing the support work - Preparing the receiver - Delivering your message - Has your message been understood? - Barriers to communications - Getting it right at work - Face-to-face with a group - Getting effective feedback - Giving feedback to others - Communicating by telephone - Using the written word - Writing a report - Negotiating and getting agreement - Developing your skills - Areas of regular communication - Preparing to write a developm ...