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The Promise of Digital Government
Angus Taylor
其他書名
Transforming Public Services, Regulation, and Citizenship Menzies Research Centre Number 4
出版Connor Court Publishing Pty Limited, 2016-04
主題Computers / Desktop Applications / Desktop PublishingComputers / Design, Graphics & Media / Graphics ToolsPolitical Science / Public Affairs & Administration
ISBN19255010279781925501025
URLhttp://books.google.com.hk/books?id=Dv7LjwEACAAJ&hl=&source=gbs_api
註釋In The Promise of Digital Government Taylor charts a course to fulfil that pledge and, in the process, deliver leaner, more cost-effective services to Australians. The essay carries a powerful subtext: digital technology puts the customers in charge. Disruption can help restore the balance between the state and the individual; government services will become customer-focused; government's direction will be driven less by bureaucrats and more by the wisdom of crowds; government are likely to become more transparent and accountable; government departments can morph from being data hoarders into data providers, offering open-source information that will fuel innovation in the private sector. Digital technology releases the power of Adam Smith's invisible hand and vindicates Friedrich Hayek's belief in the power of democratised knowledge. This e-driven transformation could make much government regulation redundant. In the era of Uber and the sharing economy, customers are empowered; companies that wish to survive need to meet customers' needs, including for convenience and security, allowing markets to largely regulate themselves. Of course, we should expect resistance. The digital revolution is the enemy of top-down, centralised government, and those with vested interests in maintaining the status quo will fight back. We need firm leadership and relentless focus if digitisation is to achieve its potential in the public sector.