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Satisfying Internal Customers First!

Richard Y. ChangP. Keith Kelly

出版	Wiley, 1999-06-28
主題	Business & Economics / GeneralBusiness & Economics / Management
ISBN	07879508239780787950828
URL	http://books.google.com.hk/books?id=E4UFAAAACAAJ&hl=&source=gbs_api

註釋

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.