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Effective Practices to Select, Acquire, and Implement a Utility CIS
Melanie RettieGreg HauptMarcia IsbellBruce McClungRichard Grantham
出版American Water Works Association, 2005
主題Business & Economics / Customer RelationsBusiness & Economics / Facility ManagementBusiness & Economics / Personal SuccessTechnology & Engineering / Environmental / Water Supply
ISBN15832138999781583213896
URLhttp://books.google.com.hk/books?id=E9YLmHy3to0C&hl=&source=gbs_api
EBookSAMPLE
註釋The research project identified and documented water utility practices that have resulted in successful Customer Information Systems (CIS) projects. The book provides utilities with direction and guidance about business practices that: properly define CIS requirements, effectively evaluate the alternatives and provide a solution, and implement methodologies. The project focused on the leading business practices with survey input from 378 large utilities, vendors, literature research and on-site visits.