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Measuring and Improving Patient Satisfaction
Patrick J. Shelton
出版Jones & Bartlett Learning, 2000
主題Medical / AdministrationMedical / Physician & PatientMedical / Practice Management & Reimbursement
ISBN08342107469780834210745
URLhttp://books.google.com.hk/books?id=EGqzFV69kGUC&hl=&source=gbs_api
EBookSAMPLE
註釋Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.