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Global Call Center Employees in India
Mayank Kumar Golpelwar
其他書名
Work and Life between Globalization and Tradition
出版
Springer
, 2015-10-23
主題
Business & Economics / Human Resources & Personnel Management
Business & Economics / International / General
Business & Economics / Information Management
Business & Economics / General
Business & Economics / Business Mathematics
ISBN
3658118679
9783658118679
URL
http://books.google.com.hk/books?id=EQPOCgAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.