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The Nordstrom Way to Customer Service Excellence
Robert SpectorPatrick D. McCarthy
其他書名
A Handbook For Implementing Great Service in Your Organization
出版Wiley, 2005-03-04
主題Business & Economics / Industries / Retailing
ISBN04717242039780471724209
URLhttp://books.google.com.hk/books?id=EuM0y7TnResC&hl=&source=gbs_api
註釋First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.