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其他書名
Scaling Safety with Rapid Growth
出版SAGE Publications Limited, 2016
ISBN15264066249781526406620
URLhttp://books.google.com.hk/books?id=F9BqswEACAAJ&hl=&source=gbs_api
註釋Airbnb, a rapidly growing peer-to-peer rental property platform, faces scrutiny and backlash for its actions after teenage guest, Jacob Lopez, claims to have been sexually assaulted by his host. The case discusses the struggles associated with a rapidly growing company in the sharing economy. To provide a proper framework for analysis, the case also details a brief history of Airbnbs responses to similar previous incidents. How does Airbnb protect its guests from harm with little to no control over the behavior of its hosts? (Or, vice versa?) What communication tactics need to be implemented to respond to future hazardous incidents?