‘Behind many disasters are unheard complaints’

To complain is an intimate, dangerous act. Whether it’s speaking up about racism in the workplace or taking a stand against sexual harassment at university, the act of complaining to an institution can leave you isolated and undermined, all while the original injustice remains unresolved. Time and time again, we see these unanswered complaints compound to disastrous effect.

In No is Not a Lonely Utterance, Sara Ahmed dissects the anatomy of a complaint, revealing how institutions create hostile environments that stigmatise complainers, and charts a way we can listen to grievances with ‘feminist ears’: going beyond mere validation and seeking instead to address the root causes of injustice and inequality.

Weaving together testimonies from various walks of life, Ahmed shows us what we learn about the ways institutions exercise their power when complaints are raised, and indeed what we learn about our capacity to collectivise and create social bonds through complaint. In doing so, she inspires us to create better environments for our life’s work.