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Competence in Interpersonal Conflict

William R. CupachDaniel J. Canary

出版	McGraw-Hill, 1997
主題	Psychology / GeneralPsychology / Interpersonal RelationsSocial Science / Sociology / General
ISBN	00701505679780070150560
URL	http://books.google.com.hk/books?id=G-MHAAAACAAJ&hl=&source=gbs_api

註釋

This text demonstrates the uses of competent communication in interpersonal conflict using current research to show effective and appropriate interpersonal management. The first two chapters lay out a conceptual foundation for understanding interpersonal conflict. It then describes the nature of conflict messages, how different people define and react to conflict and the consequences, both positive and negative, of conflict interactions. Chapters 7-10 explore conflict in four settings. The text concludes with a look at the conflicts students may face in their lives and the need to adopt an ethical stance in managing conflict.