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Managing Operations
James SavilleHoward Reid
其他書名
Customers, Productivity, Improvement and Change
出版Prentice Hall, 1995
主題Business & Economics / ManagementBusiness & Economics / Industrial Management
ISBN07248083379780724808335
URLhttp://books.google.com.hk/books?id=GQo2AAAACAAJ&hl=&source=gbs_api
註釋A text which provides practical contemporary information on management issues. Focuses on the major issues in the contemporary workplace:customer service, productivity, improvement and change. Provides an interactive approach, with case studies and workplace examples and activities to practise skills. Four modules of the National Generic Management Skills Modules in the Management Operations Stream are studied and each chapter contains key terms, a summary, multiple choice questions, learning outcomes and activities. Includes a glossary and an index. The authors have extensive experience in all levels of management and teaching.