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How to Really Deliver Superior Customer Service

John R. Halbrooks

出版	Incorporated Magazine, 1996
主題	Business & Economics / Customer RelationsBusiness & Economics / EntrepreneurshipBusiness & Economics / Management
ISBN	18803942869781880394281
URL	http://books.google.com.hk/books?id=GYcrAQAAMAAJ&hl=&source=gbs_api

註釋

Providing a real world education in the critical aspects of outstanding customer service, this book profiles service stars such as Dell Computer, Direct Tire Sales and Intuit Software. Exercises and worksheets enable the reader to test their customer service I.Q. and find out where and how their own strategies can be improved.