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The Telephone Interviewer's Handbook
Patricia A. Gwartney
其他書名
How to Conduct Standardized Conversations
出版John Wiley & Sons, 2007-04-20
主題Education / Evaluation & AssessmentJuvenile Nonfiction / Reference / GeneralEducation / General
ISBN07879863809780787986384
URLhttp://books.google.com.hk/books?id=HU32fO1chNUC&hl=&source=gbs_api
EBookSAMPLE
註釋"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."
—David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln