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Ironing it out : seven simple steps to resolving conflict

Charles P. Lickson

出版	Crisp Publications, Incorporated, 1996
ISBN	05605237939780560523799
URL	http://books.google.com.hk/books?id=H_-J0AEACAAJ&hl=&source=gbs_api

註釋

This is a fairly straightfoward approach to the analysis of conflict. The author uses seven steps and supports each with an appropriate exercise to focus the reader on the issue involved.