登入選單
返回Google圖書搜尋
The World of Superservice
Ken Irons
其他書名
Creating Profit Through a Passion for Customer Service
出版Addison-Wesley, 1997
主題Business & Economics / Industries / ServiceReference / Questions & Answers
ISBN02014038469780201403848
URLhttp://books.google.com.hk/books?id=Hep9QgAACAAJ&hl=&source=gbs_api
註釋This is a guide to creating good service and achieving success from service. The book uses industry examples and extensive research findings to illuminate the advantages of service excellence. It also provides simple, easy-to-action solutions to real problems.