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Exploring Service Productivity
Claudia Lehmann
其他書名
Studies in the German Airport Industry
出版Springer, 2018-07-23
主題Business & Economics / ManagementBusiness & Economics / Production & Operations ManagementBusiness & Economics / Consumer BehaviorBusiness & Economics / Strategic PlanningBusiness & Economics / Research & DevelopmentBusiness & Economics / Sales & Selling / General
ISBN36582303639783658230364
URLhttp://books.google.com.hk/books?id=Hy5mDwAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.