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Beyond the Basics
G. Edward Evans
Patricia Layzell Ward
其他書名
The Management Guide for Library and Information Professionals
出版
Neal-Schuman Publishers
, 2003
主題
Business & Economics / Management
Computers / General
Language Arts & Disciplines / Library & Information Science / General
Language Arts & Disciplines / Library & Information Science / Administration & Management
Language Arts & Disciplines / Library & Information Science / Archives & Special Libraries
ISBN
155570476X
9781555704766
URL
http://books.google.com.hk/books?id=IJeNQgAACAAJ&hl=&source=gbs_api
註釋
Preface ; Acknowledgments ; Part I: Understanding the Context; 1: Exploring the External Operating Environment 3; Changing Views About Management; The Context of Change 1960 ; Collaboration ; Competition ; Accountability ; Futures ; References ; 2: Settling into a New Management Post ; Starting from the Top ; A Key Career Step ; The Role of the Middle Manager ; Preparing for the New Role ; Making a Good Impression ; Natural Reactions ; Recognize Signs of Roadblocks ; References ; 3: Analyzing the Internal Operating Environment ; Organizational Culture ; Organizational Climate ; Local Practices ; Improving the Organizational Culture and Climate; The Process of Change ; Managing Change ; Assessing the Possibilities for Change ; Creating the Vision ; Values, Morals, and Ethics ; References ; Part II: Understanding the Responsibilities; 4: Managing the Organizational Responsibilities 95; Managerial Roles ; Roles, Responsibility, Accountability, and Trust 98; The Collaborative Working Environment 99; Decision-Making ; Planning ; Leadership for Twenty-first Century Managers 111; Negotiation Skills ; Project Management ; Managing Oneself ; References ; 5: Mastering the Communication Responsibilities ; Effective Communication ; Communication Groups ; Communicating With Users ; Selecting the Correct Channel and Mode 143 ; Listening-The Key to Effective Communication; Formal Presentations ; Key Points for Effective Communication 152; Managing Conflict ; Ethics and Communication ; References ; 6: Assuming the Control Responsibilities 163; Money, Budgets, and Planning ; Some Budget/Fiscal Basics ; Tracking the Budget and Controlling Operations; Control, Work Analysis, and Evaluation ; Knowing the Cost of Doing Business ; Quality and Performance ; Risk and Crisis Control ; References ; Part III: Understanding the People Factors; 7: Managing Diversity ; Coming to Grips with Diversity ; The Aim of Diversity Management ; Diversity and Strategic Planning ; Policies that Promote Diversity ; Practices that Promote Diversity ; Supervising a Diverse Staff ; Service to Diverse Users ; Is the Organization a Diverse Organization? ; References ; 8: Providing Effective Service to User Communities ; Know the Community Served ; User Needs and the Operating Environment 238; Learning about the Service Population 240; What is Marketing? ; What is Promotion? ; Four Key Strategies for Marketing Success 263; A Tactical Framework ; References ; 9: Working with Colleagues ; Create the Right Atmosphere ; Motivating Colleagues and Yourself ; Handling Crises ; Building and Managing Teams ; Age and Status Matters ; Duty of Care ; Flexible Working ; Workplace Learning and Training ; References ; 10: Preparing to Move Ahead ; Extending Leadership Skills ; Being Mentored ; Continuing Professional Development; Extending Management Skills; Career Planning ; Quitting the Current Post; Critical Success Factors for a Rewarding Career; References ; Author Index ; Subject Index ; About the Authors.
