This effective and lively beginners' approach will find an appreciative readership. --Library Journal

Communication is the key to understanding one's peers, yet sometimes it can be the hardest thing to do. Everyone has been in the embarrassing situation where the right words just won't come out, and the discussion seems to be going nowhere.

Fortunately, experts Kevin Hogan and Ron Stubbs have the solutions that will prevent such situations from arising. They identify the eight most common mistakes and offer suggestions on how to prevent being trapped in a communication barrier. These mistakes include making bad first impressions, failing to listen, giving unnecessary criticism, being overly argumentative, and ignoring the cycle of communication. The authors include examples and suggestions that illustrate the proper tactics for improving one's communication skills, providing strategies that may be used in the office, at
home, and in social situations. The best news is you wonï¿1/2t ever have to be in such an awkward communication predicament again.