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The Conflict Resolution Phrase Book
Barbara MitchellCornelia Gamlem
其他書名
2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal With Difficult Workplace Situations
出版Red Wheel/Weiser, 2017-09-18
主題Business & Economics / Conflict Resolution & MediationBusiness & Economics / Human Resources & Personnel ManagementBusiness & Economics / Business Communication / General
ISBN16326590699781632659064
URLhttp://books.google.com.hk/books?id=J99EDwAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋A reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees.

Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict.

Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn:
  • Positive things to say when initiating or responding to difficult conversations and situations
  • How to find and craft language to start a sensitive conversation
  • The right words to positively influence the situation


The more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook.

“Barbara and Cornelia take the fear out of managing conflict and difficult conversations.” —Adam Bowman, MA. PHR

“A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional.” —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC