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Redefining Operational Excellence
Andrew Miller
其他書名
New Strategies for Maximizing Performance and Profits Across the Organization
出版
AMACOM
, 2014
主題
Business & Economics / General
Business & Economics / Customer Relations
Business & Economics / Management
Business & Economics / Quality Control
Business & Economics / Development / Sustainable Development
Business & Economics / Distribution
ISBN
0814433979
9780814433973
URL
http://books.google.com.hk/books?id=JVDBngEACAAJ&hl=&source=gbs_api
註釋
The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth. True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational excellence is about finding money and performance boosts in areas businesses don't normally look. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies to: Drive innovation and collaboration Engage customers Attract and retain top people Align strategy and execution Optimize speed And more Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.