Do you want to handle conflicts (even) better? Do you want to know how to assert your interests without leaving a trail of broken relationships with colleagues, superiors, employees, or even in your social and friend circles? Here, you will find the answers. In this second edition of the essentials, which has already established itself as a standard work in its first edition, you will not only find a wealth of practical and easily applicable tools for everyday use, but you will also gain valuable insights into human thought and perception processes that promote conflict. Considering these insights will make your life much easier. Less petty conflicts, and more time and energy for your actual tasks.