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Customer Relationship Management Essentials

John GosneyThomas P. Boehm

出版	Prima Tech, 2000
主題	Computers / Electronic Commerce
ISBN	07615284589780761528456
URL	http://books.google.com.hk/books?id=KXC4wAEACAAJ&hl=&source=gbs_api

註釋

Annotation A company's e-business prospects are often derailed by poor customer support, as companies don't understand the frantic pace of the "Internet time". Particularly with customer support, issues such as procurement, fulfillment, and post-sale support can be severely crippled by poor communication channels. This book will explain the circular relationship between suppliers, technology, and customers, which, together provide the infrastructure for customer support in an e-business environment.