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The Conflict Resolution Training Program
Prudence B. KestnerLarry Ray
其他書名
Leader's Manual
出版Wiley, 2002-01-09
主題Business & Economics / Conflict Resolution & MediationBusiness & Economics / General
ISBN07879607729780787960773
URLhttp://books.google.com.hk/books?id=KctXAAAAYAAJ&hl=&source=gbs_api
註釋The Conflict Resolution Training Program Leader's Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals.