Despite rapid technological progress, the basic questions of information management have remained the same: How can companies optimze the way they use information and communication technologies? Second, which organisational structures and which division of tasks in information management have proved to be most effective?

This book shows that information and communication technology not only allows for the rationalization of workflows but also gives way to the supply of design opportunities. How to make use of these opportunities is the focus of this book. In order to connect theoretical concepts with real life, the ‘David Rockhouse & Company’ has been invented. David Rockhouse & Company serves throughout the book as a virtual case-study on which the reader can apply concepts and issues.