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The Road to Better Public Services
G. Bruce Doern
Institute for Research on Public Policy
其他書名
Progress & Constraints in Five Canadian Federal Agencies
出版
IRPP
, 1994
主題
Political Science / General
ISBN
088645168X
9780886451684
URL
http://books.google.com.hk/books?id=O0Qi88gjpP4C&hl=&source=gbs_api
EBook
SAMPLE
註釋
This report examines how to improve the way governments serve Canadians using case studies of five agencies of the Canadian Federal Government, including their attempts to improve service delivery and the constraints or obstacles they face as they seek to make such improvements. The agencies studied include the Canada Communication Group (formerly the Queen's Printer); the Passport Office; the Geological Survey of Canada; the Aboriginal Business Canada program in Industry Canada; and the Marketing Practices Branch of the Bureau of Competition Policy in Industry Canada. The report examines the concept of service as it relates to the theory of bureaucracy, implementation theory and the policy instrument mix, and the institutional economics of bureaucracy; the re-invention of government theory; and the four service attributes.