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Upstairs, Downstairs in a Secret World
出版Pocket Books, 1997
ISBN06710103609780671010362
URLhttp://books.google.com.hk/books?id=P4GaNwAACAAJ&hl=&source=gbs_api
註釋Jeffrey Robinson gained access to one of the world's greatest hotels. This is the story of his five months there, shadowing the staff and management. Many tales are recounted, from the planning of an official state visit, to the catering of a Royal banquet, and the night manager's series of crises.