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Customer Care in Healthcare, 100 Users

Daniel Farb, M.D.

出版	Atlasbooks Dist Serv, 2005-02-04
主題	Medical / Health Care Delivery
ISBN	159491205X9781594912054
URL	http://books.google.com.hk/books?id=P4cHPQAACAAJ&hl=&source=gbs_api

註釋

For all members of a healthcare organization including office staff, executives, managers, doctors, nurses, and therapists. Includes hundreds of techniques to improve customer care in any organization and implement total quality management in customer service.