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Handbook of Public Quality Management
Ronald J. StupakPeter M. Leitner
出版CRC Press, 2019-09-16
主題Political Science / General
ISBN148227048X9781482270488
URLhttp://books.google.com.hk/books?id=PZDUDwAAQBAJ&hl=&source=gbs_api
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註釋Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.