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The Hidden Power of Social Networks
Robert L. CrossAndrew Parker
其他書名
Understanding how Work Really Gets Done in Organizations
出版Harvard Business Press, 2004
主題Business & Economics / ManagementBusiness & Economics / Strategic PlanningBusiness & Economics / Organizational Behavior
ISBN15913927059781591392705
URLhttp://books.google.com.hk/books?id=PlPwCgAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Identifying and Leveraging the Hidden Social Networks That Drive Corporate Performance

In today's flatter organizations, collaboration in employee networks has become critical to innovation and to both individual and companywide performance. Executives spend millions on new organizational designs, cultural initiatives, and technologies to promote the sharing of knowledge and expertise across functional, hierarchical, and divisional lines. Yet these efforts have achieved disappointing results.

Rob Cross and Andrew Parker argue that's because most managers have little understanding of how their employees actually interact to get work done. In fact, formal "org charts" fail to reveal the often hidden social networks that truly drive--or hinder--an organization's performance. In this eye-opening book, Cross and Parker show managers how to find, assess, and support the networks most crucial to competitive success.

Based on their in-depth study of more than sixty informal networks within organizations around the world, Cross and Parker show how managers can implement a wide range of specific and inexpensive actions-from bridging strategically important disconnects in a network to eliminating information "bottlenecks" to recognizing key connectors-that will enhance the powerful impact networks can have on performance and innovation.