登入選單

返回Google圖書搜尋

Employee Management and Customer Service in the Retail Industry

Chris ThomasGary Heil

出版	Wiley, 2005-08-23
主題	Business & Economics / Industries / RetailingBusiness & Economics / GeneralBusiness & Economics / Advertising & Promotion
ISBN	047172324X9780471723240
URL	http://books.google.com.hk/books?id=PlyUAAAACAAJ&hl=&source=gbs_api

註釋

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.