The workbook is organized by the four sessions of the web workshop:

Session 1:

Introduction to the workshop

D1: Define Business Outcomes

D6: Document Results

Intersession Assignments

Session 2:

D2: Design the Complete Experience

D3: Deliver for Application

Intersession Assignments

Session 3:

D4: Drive Learning Transfer

D5: Deploy Performance Support

Action Planning

Intersession Assignments

Session 4:

Achievement Stories

Recap

Plans to Sustain Progress