登入
選單
返回
Google圖書搜尋
The Impact of Service Reliability on Key Performance Criteria in Service Firms
Albert Caruana
Michael Ewing
Leyland F. Pitt
出版
Henley Management College
, 1994
URL
http://books.google.com.hk/books?id=QJ4aMwEACAAJ&hl=&source=gbs_api