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Google圖書搜尋
Improving Public Sector Productivity
Ellen Doree Rosen
其他書名
Concepts and Practice
出版
SAGE
, 1993-07-22
主題
Business & Economics / Economics / Theory
Political Science / General
Political Science / Public Affairs & Administration
Social Science / General
ISBN
0803945736
9780803945739
URL
http://books.google.com.hk/books?id=QMww4d4TyZ8C&hl=&source=gbs_api
EBook
SAMPLE
註釋
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.