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The Customer Is Not Always Right
A.J. Adams
其他書名
Hilarious and Horrific Tales of Customers Gone Wrong
出版
Andrews McMeel Publishing
, 2009-12-22
主題
Humor / Topic / Business & Professional
Humor / Form / Anecdotes & Quotations
ISBN
0740797794
9780740797798
URL
http://books.google.com.hk/books?id=QRfB2vXA-2AC&hl=&source=gbs_api
EBook
SAMPLE
註釋
Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . .
“Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—”
“But that’s not a liquid!”
“Excuse me, ma’am?”
“It’s not a liquid! It’s water!”
Retailers, restaurants, and tech support providers believe service is king, but in
The Customer Is Not Always Right
, A.J. Adams proves that customers will do anything they can to put that motto to the test.
Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.