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An Application of Parasuraman, Zeithaml and Berry's SERVQUAL Instrument to Identify Differences in Market Responses to Travel Agencies' Quality of Service
Andrew Cliff
其他書名
A 26.499 Research Report Presented in Partial Fulfilment of the Requirements of the Degree of Master of Business Studies (MBS) at Massey University
出版1994
URLhttp://books.google.com.hk/books?id=T4KxtgAACAAJ&hl=&source=gbs_api