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Services Marketing: People, Technology, Strategy (Ninth Edition)
Jochen WirtzChristopher Lovelock
出版World Scientific, 2021-10-15
主題Business & Economics / International / MarketingBusiness & Economics / Marketing / GeneralBusiness & Economics / Industries / ServiceBusiness & Economics / Sales & Selling / General
ISBN19446598119781944659813
URLhttp://books.google.com.hk/books?id=T6pJEAAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.