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Contextual Design
Hugh Beyer
Karen Holtzblatt
其他書名
Defining Customer-Centered Systems
出版
Morgan Kaufmann
, 1998
主題
Computers / General
Computers / Design, Graphics & Media / CAD-CAM
Computers / Software Development & Engineering / Computer Graphics
Computers / Computer Science
Computers / Languages / General
Computers / Software Development & Engineering / General
Computers / Software Development & Engineering / Systems Analysis & Design
Computers / User Interfaces
Computers / Human-Computer Interaction (HCI)
Computers / Design, Graphics & Media / Graphics Tools
ISBN
1558604111
9781558604117
URL
http://books.google.com.hk/books?id=T8pcH4QjATkC&hl=&source=gbs_api
EBook
SAMPLE
註釋
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions