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Service Operations Management

Robert Johnston

出版	Pearson Education UK, 2005
URL	http://books.google.com.hk/books?id=TMbZjgEACAAJ&hl=&source=gbs_api

註釋

""Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers.""--Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark. This international market-leading book provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their custome.