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Emotions at Work
Aviad E. Raz
其他書名
Normative Control, Organizations, and Culture in Japan and America
出版Harvard Univ Asia Center, 2002
主題Business & Economics / Careers / GeneralBusiness & Economics / Organizational BehaviorBusiness & Economics / Workplace CultureHistory / Asia / JapanPsychology / GeneralPsychology / EmotionsPsychology / Industrial & Organizational PsychologyScience / Earth Sciences / GeographySocial Science / Anthropology / Cultural & SocialSocial Science / ArchaeologySocial Science / Ethnic Studies / General
ISBN06740085889780674008588
URLhttp://books.google.com.hk/books?id=Ug1Mg_yKqWEC&hl=&source=gbs_api
EBookSAMPLE
註釋Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display--all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions at work, however, this study concentrates on emotions as role requirements, on workplace emotions that combine the private with the public, the personal with the social, and the authentic with the masked. In this cross-cultural study of "emotion management," the author argues that even though the goals of normative control in factories, offices, and shops may be similar across cultures, organizational structure and the surrounding culture affect how that control is discussed and conceived.