Business Process Management (BPM) is about managing all the work that is necessary for delivering an end product or service.

This book is well-suited for teaching an academic course as a part of a final year Bachelor and Master Degree programs in ITC, Management, and also, other related disciplines. It can also be used for conducting an equivalent training programme for in-house professionals. Although no book can be a substitute for the wide and varied experience of an instructor, this book will help the instructor to concentrate on teaching rather than worrying about creating the teaching material and assembling the student material. In view of the likely differences in background of the readers, some material has been placed into appendices to enable them to read on a need to know basis.

Besides, this book, in its present form, is equally useful for the professionals, who wish to grasp the essentials of BPM without attending a formal instructional course.

KEY FEATURES

 Chapters are appropriately organized as per the process life cycle

 Written in bullet format for easy grasping

 Comprises theory and its applications systematically

 Emphasizes relevant deployment issues

 Separate chapter on Performance Monitoring

 Highly illustrative with diagrams and sketches

 Separate appendix on BPMS

TARGET AUDIENCE

 ME (Computer Science/ Engineering/Technology)

 MBA (Information Systems)

 MCA students