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註釋Abstract: Detailed information and guidelines about managing people are presented in nineteen chapters that detail: building productive managerial relationships; the learning process; behavioral styles; decision making; analyzing transactional styles; questioning; listening; image projecting; communicating through voice tones; using body language effectively; human spatial arrangements; use of time in communicating; using feedback; problem solving; defining problems; developing action plans; implementing action; following through on plans; and a summary. Exercises, data tables, flow charts, diagrams, and references are included.