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Customer Service
Robert W. Lucas
其他書名
Skills and Concepts for Success
出版Glencoe/McGraw-Hill, 2002
主題Business & Economics / GeneralBusiness & Economics / Business Communication / GeneralBusiness & Economics / Customer RelationsBusiness & Economics / Marketing / GeneralBusiness & Economics / Office Management
ISBN00782263339780078226335
URLhttp://books.google.com.hk/books?id=VBHVfxs57VYC&hl=&source=gbs_api
註釋This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.