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其他書名
A Conversation about Managing Differences
出版National Association of Secondary School Principals, 1987
ISBN08821020289780882102023
URLhttp://books.google.com.hk/books?id=VHiUAAAACAAJ&hl=&source=gbs_api
註釋This guidebook uses a question and answer format to recommend ways by which principals can manage 48 "conflict points" that often occur in a school setting. A preface describes conflicts as being natural and pervasive in the secondary school context. Although the principal is regarded as the responsible agent to reduce dissonance, the challenge for principals becomes one of managing differences effectively. Principals should begin by viewing every conflict as an opportunity to improve a relationship or to enhance a service, for conflict is a precursor of productive change. (CJH)