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Google圖書搜尋
The Ultimate Question 2.0
Frederick F. Reichheld
Rob Markey
其他書名
How Net Promoter Companies Thrive in a Customer-driven World, Revised and Expanded Edition
出版
Harvard Business Press
, 2011
URL
http://books.google.com.hk/books?id=VsKOtQEACAAJ&hl=&source=gbs_api