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Service America! Doing Business in the New Economy
Karl AlbrechtKarl Albrecht InternationalRon Zemke
出版Karl Albrecht International, 2008-10-20
主題Business & Economics / General
ISBN09133511809780913351185
URLhttp://books.google.com.hk/books?id=W8xVrgEACAAJ&hl=&source=gbs_api
註釋This is the original, classic best-seller that launched the world-wide "customer revolution." It made the concept of service management into an important part of modern management thinking. Recently re-released by the authors, its timeless truths will never go out of style. Find out why more than a half-million business leaders all over the world have made Service America their blueprint for success - and what these powerful concepts can do for your business. -- Publisher's description