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Measure What Matters to Customers
Ronald J. Baker
其他書名
Using Key Predictive Indicators (KPIs)
出版John Wiley & Sons, 2006-10-11
主題Business & Economics / Accounting / ManagerialBusiness & Economics / Accounting / GeneralBusiness & Economics / General
ISBN04700562749780470056271
URLhttp://books.google.com.hk/books?id=WN17cLEYquUC&hl=&source=gbs_api
EBookSAMPLE
註釋Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.