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An Evaluation of an Integrated Crisis-case Management Service
註釋"This study provides an evaluation of a new integrated crisis-case management model of crisis service delivery. The evaluation was guided by four research questions: i) Is there a relationship between this new crisis model and the service capacity; access to mobile crisis service, and appropriateness of crisis services? ii) Are the crisis services acceptable to service recipients? iii) Are the crisis services acceptable to the local community health and social service network? iv) What are the key competencies for the new transitional case management positions? Data from existing databases were used to compare the old model of crisis service delivery (individuals entering and exiting the crisis service between November 1, 2004 and October 31, 2005) and the new model (individuals entering and exiting the crisis service between March 1, 2006 and February 28, 2007). The study findings indicate that the new model of crisis services did indeed lead to the expected changes in service utilization patterns."--Summary of results, p. 3.