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Icfai Dictionary on Outsourcing

出版	ICFAI University Press, 2007
ISBN	81314119829788131411988
URL	http://books.google.com.hk/books?id=WxfXPgAACAAJ&hl=&source=gbs_api

註釋Outsourcingâ is relatively a new field that has mostly evolved in recent years. With the immense success of outsourcing globally, businesses are massively practicing outsourcing. Currently, the sphere of outsourcing is widely extended to functional areas such as information technology (IT), customer relationship management (CRM), engineering & design, research & development (R & D), human resources management (HRM), finance & accounting (F & A), supply chain management (SCM), etc. Besides, the value of outsourcing is realized in several sectors like manufacturing, banking, insurance, pharma, healthcare, etc.

The current fad in the outsourcing field is Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Business Transformation Outsourcing (BTO), Legal Process Outsourcing (LPO), Research Process Outsourcing (RPO), Engineering Services Outsourcing (ESO), etc., leading to the rapid evolution of global outsourcing industry. Innovative concepts and practices such as offshoring, Business Application Outsourcing (BAO), Multi-sourcing, Strategic Outsourcing, Smart-Sourcing, Knowledge Process Offshoring (KPO), etc., have taken shape, while the outsourcing value chain and business models have been evolving quickly to new levels. Consequently, these evolutionary or revolutionary business models, concepts and practices have led to the foundation of, a large pool of terms and resources relating to the outsourcing practice and discipline. This handbook, at large, comprises âGlossary of Terms used in regular practice in the outsourcing sphere.

Further, supplementing this wide range of terms the book captures the following for the benefit of related community: 1. Acronyms associated with Outsourcing domain 2. National and Global Organizations/Institutions/Associations viz., regulatory bodies, professional associations, communities of practice (CoP), rating agencies, support organizations and web portals 3. Summaries of popular and useful reports 4. Global and national annual conferences/summits 5. Insights into the most competitive outsourcing destinations globally 6. Top-rated vendors or service providers, both

Indian and global across different service categories; and 7. Bibliography including popular and eminent books, magazines, newsletters, white papers and web casts This book will be a useful reference and a ready recokoner, predominantly to the outsourcing practioners, service providers, senior executives and management teachers while offering learning value to the students and allied professionals.