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Key Customers
Malcolm McDonald
Beth Rogers
Diana Woodburn
Chartered Institute of Marketing
其他書名
How to Manage Them Profitably
出版
Butterworth-Heinemann
, 2000
主題
Business & Economics / Customer Relations
Business & Economics / Marketing / General
Business & Economics / Sales & Selling / General
Business & Economics / Sales & Selling / Management
ISBN
0750646152
9780750646154
URL
http://books.google.com.hk/books?id=X6Cjp12CrzgC&hl=&source=gbs_api
EBook
SAMPLE
註釋
Developing successful business-to-business relationships with more powerful customers in highly competitive markets requires processes and skills that go beyond traditional selling activity. The very best state-of-the-art strategies are set out clearly in this book in a practical way that can be implemented in all organizations. In particular 'Key Customers' looks at: * why has key account management become so critical to commercial success? * what are the key challenges and how do successful companies respond? * why is it vital to understand the role of key account management in strategic pla.