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Mediating Interpersonal Conflicts
Mark S. Umbreit
其他書名
Approaches to Peacemaking for Families, Schools, Workplaces, and Communities
出版
Wipf and Stock Publishers
, 2006-08-01
主題
Social Science / Ethnic Studies / African American Studies
Social Science / Sociology / General
ISBN
1597528374
9781597528375
URL
http://books.google.com.hk/books?id=XLNLAwAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. 'Mediating Interpersonal Conflicts' is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey of the heart" through a humanistic mediation model that addresses the emotional context of the conflict.